A. Please charge with a certified power adapter.

B. Please check whether the charging cable works normally. If it doesn’t, change other charging cables to try again.

C. Please check whether the device’s indicator light lights up if the charging cable works well. The problem should attribute to the device if it still can’t get charged when the indicator light is on.

D. If the solutions mentioned above still don’t work, please ask for after-sale service from the vape shop where you bought it.

A. Please replace the used pod with a new one. If the device still can’t be ignited with a new pod, it is presumable that the device is problematic. 

C. Please check the electrode pin of the device is in place. If it’s not, resorting to tool to pull it back.

D. Please check whether there is a short circuit resulting from e-liquid leakage. If it is, please clean spilling e-liquid.

E. If the solutions mentioned above still don’t work, please ask for after-sale service from the vape shop where you bought it.

A.Please wipe and dry the e-liquid remaining in the coil, don’t wash the coil with water.

B.To prevent the spitting issue, please observe the following:

1. .Please cover the drip tip or the silicon plug back when the refilling is finished.
2. .Please don’t vape too frequently.
3. .Please don’t remove and install the pod too frequently.
4. .Please don’t vape for a long time in a single vape
5. .Please turn up the airflow.

A.Please check whether the flavor is evaporated for the e-liquid to be exposed to the air for a long time. If it is, pour it and refill with e-liquid from another bottle and try again.

B. If the changed e-liquid doesn’t work, please replace the used coil with a new one and try again. It is normal that the flavor gets light if the coil has been used for a long time.

C. If the solutions mentioned above still don’t work, please ask for after-sale service from the vape shop where you bought it.

A. Please make sure the pod you used is bought from the authorized store.

B. Please replace the burnt coil or pod with a new one in line with the user manual and refill with e-liquid to above the MIN level.

C. Please let the device sit for 10 minutes and make sure the coil is fully primed.

D. Please don’t use the same coil to deal with different e-liquids.

E. Please refill with e-liquid in time when it reaches the MIN level.

For pod:

A. Please check whether there is e-liquid leakage. If there is, wipe the pod’s bottom and the conductor on the device’s top with a dry tissue.

B. Please check the electrode pin of the device is in place. If it’s not, resorting to tool to pull it back.

C. Please replace the coil or the pod to try again.

D. If the solutions mentioned above still don’t work, please ask for after-sale service from the vape shop where you bought it.

For tank:

A. Please detach the atomizer from the device and check whether there is e-liquid leakage. If there is, wipe the electrode and the conductor inside and outside the atomizer with tissue.

B. Please check whether the coil is tightly connected with the atomizer’s base. If it isn’t, screw up the base of the atomizer to make it firmly connect with the coil.

C. If the solutions mentioned above still don’t work, please ask for after-sale service from the vape shop where you bought it.

A. Please charge the device with a certified power adapter.

B. Please keep away from babies and pregnant women when vaping.

C. Please don’t use an electronic cigarette in ultra-high and-low temperatures.

D. Please avoid dropping the product from the high.